Job Description
Are you looking for evening part-time jobs in North Carolina? Apex Support Solutions is seeking a dedicated Evening Customer Support Specialist to join our thriving team in Charlotte. We pride ourselves on delivering exceptional service to our clients and offer a flexible schedule that works around your lifestyle.
In this role, you will be the voice of our brand during our peak operational hours. You will handle customer inquiries, resolve issues efficiently, and ensure our clients receive the premium support they deserve. If you are looking for a stable part-time position with growth potential, apply today.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Flexible evening shifts (4:00 PM - 12:00 AM).
- Employee discounts and performance bonuses.
- Career advancement opportunities within the company.
Responsibilities
- Handle inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve product inquiries and troubleshoot technical issues in real-time.
- Process returns, exchanges, and refunds accurately using our CRM software.
- Maintain detailed records of customer interactions and account updates.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or support is a plus but not mandatory.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Strong communication skills with the ability to de-escalate difficult situations.
- Reliable internet connection and a quiet home office environment.
- Availability to work evenings and weekends as needed.