Job Description
Are you looking for a rewarding career with flexible evening and weekend shifts?
We are seeking a dedicated Evening Customer Service Representative to join our dynamic team in Oklahoma City. Whether you are a night owl or prefer working weekends, we offer competitive pay and a supportive environment for those who value work-life balance.
At Horizon Support Services, we pride ourselves on delivering top-tier support to our clients. This role is perfect for individuals seeking part-time or full-time opportunities that fit around their personal schedule.
Why Join Us?
- Flexible Scheduling: Focus on evening and weekend shifts to suit your lifestyle.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Remote & On-Site Options: Enjoy the flexibility of remote work from Oklahoma City or join our physical office.
Don't miss this chance to advance your career in customer relations while enjoying the freedom of a flexible schedule.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve complex customer issues with patience and professionalism, ensuring high customer satisfaction scores.
- Process orders, returns, and account updates accurately and efficiently.
- Maintain detailed and up-to-date customer records in our CRM database.
- Collaborate with team leads to identify trends and improve service protocols.
- Adhere to all company policies, including quality assurance and call handling standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, preferably in an evening or weekend shift environment.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently in a remote setting or in a busy call center.
- Must be available to work flexible shifts, including nights and weekends.