Job Description
Join the elite support team at Fort Worth Tech Solutions! We are currently seeking highly motivated individuals for our Night Shift Customer Support Representative position. This is a fantastic opportunity to work part-time while enjoying the flexibility of evening hours. If you have a passion for problem-solving and thrive in a dynamic environment, we want to hear from you.
Our night shift team plays a crucial role in maintaining our reputation for excellence. You will be the first point of contact for our clients, providing technical assistance and resolving inquiries efficiently. We offer a competitive hourly rate, comprehensive training, and a culture that values your contribution.
Responsibilities
- Manage a high volume of incoming support tickets and phone calls during night shifts.
- Provide accurate technical troubleshooting and solutions for software and hardware issues.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Maintain a professional and empathetic demeanor when assisting diverse customer bases.
- Stay updated on product knowledge and industry best practices.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Must be available to work night shifts (shifts typically start between 5:00 PM and 9:00 PM).
- Strong verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software platforms.
- Reliable high-speed internet connection and a quiet home office environment.
- Previous customer support experience is a plus but not mandatory.