Job Description
Are you looking for a rewarding career with flexible hours? Apex Customer Solutions is seeking a dedicated Evening/Weekend Customer Support Specialist to join our high-performing team in Charlotte, NC. This role offers the perfect work-life balance for those seeking part-time opportunities, allowing you to work from the comfort of your home or our dynamic office.
We pride ourselves on delivering exceptional service to our clients. In this role, you will be the voice of our brand, ensuring our customers receive top-tier support during our peak evening and weekend hours. If you are tech-savvy, empathetic, and thrive in a fast-paced environment, we want to meet you.
Why Join Us?
- Flexible Scheduling: Choose the shifts that fit your lifestyle.
- Remote/Hybrid Options: Work from anywhere in Charlotte or remotely.
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
- Modern Tools: Work with the latest CRM and communication platforms.
Don't miss this opportunity to advance your career in customer service. Apply today!
Responsibilities
- Resolve Inquiries: Professionally handle customer tickets, emails, and phone calls regarding products and services during evening and weekend shifts.
- Troubleshooting: Diagnose and resolve technical issues or account discrepancies efficiently to ensure customer satisfaction.
- Documentation: Maintain accurate and detailed records of all customer interactions and resolutions in our CRM system.
- Communication: Act as a brand ambassador, communicating clearly and empathetically with diverse customer bases.
- Collaboration: Collaborate with the day-shift team to ensure seamless service continuity.
- Feedback Loop: Provide feedback to the management team regarding common customer issues and potential product improvements.
Qualifications
- Experience: Minimum 1 year of experience in customer service, technical support, or call center operations.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends (Saturday & Sunday).
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Technical Skills: Proficient with computers, internet browsers, and basic troubleshooting.
- Education: High school diploma or GED required.
- Reliability: A stable internet connection and a dedicated workspace are essential for remote positions.