Job Description
Are you looking for a rewarding opportunity in the heart of Boston? Boston Horizon Solutions is seeking enthusiastic individuals to join our growing team as Night Shift Customer Support Associates. This is an excellent entry-level position offering flexible evening hours, comprehensive training, and a competitive hourly wage.
We pride ourselves on delivering top-tier support to our clients, and we are looking for team players who are ready to start their career with a dynamic company.
Responsibilities
- Answer and manage incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve customer issues and complaints professionally, ensuring high satisfaction rates.
- Accurately document all customer interactions and transaction details in our CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with the day-shift team to ensure seamless workflow and continuity of service.
- Maintain a positive and professional demeanor in a fast-paced environment.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not required (we provide full training).
- Must be available to work evenings, specifically from 4:00 PM to 12:00 AM.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable transportation is required.