Job Description
We are seeking dedicated and enthusiastic individuals to join our dynamic team as Evening Customer Support Associates. This is an excellent opportunity for students, recent graduates, or anyone looking for a flexible schedule in the vibrant Miami area. You will play a crucial role in maintaining our high standards of customer satisfaction and operational efficiency.
At Coastal Hospitality Group, we pride ourselves on a supportive work environment and clear pathways for career growth. If you are ready to start a rewarding career with a company that values its employees, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on problem resolution.
- Assist customers with product information, order tracking, and account inquiries.
- Document all interactions and transactions accurately in our CRM system.
- Collaborate with the team to identify trends and improve service quality.
- Process returns, exchanges, and service requests efficiently.
- Uphold company policies and brand standards during every interaction.
Qualifications
- High school diploma or equivalent required; prior customer service experience is a plus but not mandatory.
- Excellent written and verbal communication skills.
- Ability to work a flexible evening schedule, including weekends and holidays.
- Proficiency in basic computer applications and CRM software.
- Strong problem-solving skills and a customer-first mindset.
- Must be reliable, punctual, and able to work independently.