Job Description
Are you seeking a rewarding career that offers a perfect work-life balance? NexGen Solutions is currently hiring **Entry-Level Customer Support Associates** for our evening shifts in Philadelphia, PA. We pride ourselves on providing exceptional service and are looking for motivated individuals to join our growing team. This is an excellent opportunity for students or professionals looking for flexible evening hours without compromising on career growth.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues efficiently and professionally, ensuring high satisfaction rates.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Participate in weekly training sessions to stay updated on product knowledge and service protocols.
Qualifications
- High school diploma or equivalent (GED) required.
- No prior customer service experience required; we provide comprehensive paid training.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Must be available to work evenings, specifically between 4:00 PM and 10:00 PM, Monday through Friday.
- Ability to work in a fast-paced environment with a positive, solution-oriented attitude.