Job Description
Are you looking for a flexible role that fits your evening schedule?
Metro Retail Services is seeking a dedicated and friendly Evening Customer Service Associate to join our growing team in New York City. In this entry-level position, you will be the face of our brand, providing exceptional service to our customers during our peak evening hours.
We value reliability, a positive attitude, and a strong work ethic. Whether you are a student looking to earn extra income or a professional seeking work-life balance, we offer a supportive environment where you can thrive.
Why Join Us?
- Flexible Scheduling: Choose your shifts to fit your lifestyle.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: Work in a clean, safe, and professional setting.
Responsibilities
- Greet customers warmly and assist them with inquiries regarding products and services.
- Process transactions accurately and efficiently using point-of-sale systems.
- Manage returns, exchanges, and customer complaints with patience and professionalism.
- Keep the sales floor organized, clean, and visually appealing at all times.
- Assist with inventory management and stock replenishment during quiet periods.
- Communicate effectively with the evening management team to ensure operational excellence.
- Identify opportunities to cross-sell products and enhance the customer experience.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus, but we provide comprehensive on-the-job training for the right candidates.
- Must be available to work evenings, including weekends and holidays.
- Strong interpersonal and communication skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Basic computer literacy and ability to navigate POS systems.
- Must pass a background check and drug screen.