Job Description
Join CityCare Services as a Night Shift Customer Service Specialist and become the backbone of our 24/7 support operations. We're seeking dedicated evening professionals to deliver exceptional service while our city sleeps. This role offers flexible scheduling and competitive compensation in a dynamic environment where your work directly impacts customer satisfaction.
As a key member of our night team, you'll handle inquiries, resolve issues, and maintain seamless operations during overnight hours. We provide comprehensive training and a supportive atmosphere where your contributions are valued. If you thrive in nocturnal settings and prioritize customer excellence, this opportunity is tailored for you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Process transactions and resolve billing discrepancies with precision
- Maintain detailed records of interactions in our CRM system
- Collaborate with on-site security teams for facility-related requests
- Monitor emergency protocols and escalate critical issues promptly
- Support inventory management for overnight supply operations
- Conduct quality assurance checks on service delivery
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and active listening skills
- Ability to work independently with minimal supervision
- Flexibility to cover rotating weekend shifts
- Basic knowledge of San Francisco geography preferred