Job Description
Join our dynamic team at Urban Night Services and become a vital part of London's 24/7 ecosystem. We're seeking dedicated individuals to deliver exceptional customer support during evening hours while the city sleeps. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement. Perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive atmosphere where your contributions are valued.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours
- Resolve service issues with empathy and efficiency
- Maintain accurate customer records in our CRM system
- Collaborate with overnight logistics teams for seamless operations
- Adhere to UK data protection standards (GDPR)
- Participate in monthly shift rotations as required
Qualifications
- Previous customer service experience preferred
- Strong communication skills in English
- Ability to work independently with minimal supervision
- Basic computer literacy and typing proficiency
- Flexible schedule availability (evening/night shifts)
- Valid UK work authorization
- Positive attitude under pressure