Job Description
Are you looking for a rewarding career with a competitive wage in the heart of Silicon Valley? Apex Support Solutions is seeking a dedicated Night Shift Customer Service Representative to join our growing team. We pride ourselves on delivering exceptional service and creating a supportive work environment.
As a part-time night shift associate, you will play a crucial role in maintaining our high standards of customer satisfaction. This position offers the perfect balance for those seeking flexibility, competitive pay, and professional growth opportunities in San Jose, CA.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Enjoy the freedom of our part-time night shifts.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: State-of-the-art facilities in San Jose.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with empathy and professionalism.
- Resolve technical issues and product-related questions efficiently during evening hours.
- Document all interactions and customer feedback accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless issue resolution and continuity.
- Maintain a high level of product knowledge and stay updated on policy changes.
- Identify opportunities to upsell or cross-sell products while adhering to company guidelines.
Qualifications
- High school diploma or GED equivalent.
- Proven experience in customer service or support roles.
- Strong computer literacy and proficiency with CRM software.
- Excellent written and verbal communication skills.
- Ability to work flexible night shift schedules (e.g., 5 PM - 1 AM or 7 PM - 3 AM).
- Must be detail-oriented and possess a problem-solving mindset.