Job Description
Join our dynamic team at Houston Connect Services and become the voice of our valued customers! We're seeking enthusiastic Evening Part-Time Customer Service Specialists to deliver exceptional experiences during our peak evening hours. This flexible role offers the perfect opportunity to earn competitive pay while maintaining your daytime commitments. Enjoy a supportive work environment with growth potential and comprehensive training.
As a cornerstone of our customer experience team, you'll resolve inquiries with professionalism and empathy while representing our brand with excellence. If you thrive in fast-paced environments and possess stellar communication skills, we encourage you to apply today!
Responsibilities
- Handle inbound customer calls, emails, and live chats with professionalism and efficiency
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed quality and productivity metrics during evening shifts
- Identify upsell opportunities for service enhancements
- Maintain comprehensive product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in high-pressure situations
- Flexible availability (evening shifts: 4 PM - 11 PM)
- Problem-solving mindset with attention to detail
- Basic technical troubleshooting knowledge