Job Description
We are seeking dedicated individuals to join our team as Evening Part-Time Customer Service Representatives in the heart of Boston. This is an urgent hiring opportunity for someone looking for flexible evening shifts and a dynamic work environment. If you possess excellent communication skills and thrive in a fast-paced setting, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. Join us and enjoy a competitive pay rate, comprehensive benefits, and a supportive team culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints with patience and professionalism.
- Accurately document all interactions and transactions in our CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity.
- Process returns, exchanges, and refunds according to company policies.
- Identify opportunities to upsell products and services to enhance customer satisfaction.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- A reliable internet connection and a quiet workspace are essential for remote or hybrid roles.