Job Description
Join our dynamic team as an Evening Customer Service Specialist in Louisville! We're urgently seeking motivated individuals to deliver exceptional customer experiences during evening hours. This flexible part-time role offers competitive pay and immediate start opportunities. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of Louisville's premier service provider.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing and service issues while maintaining high customer satisfaction scores
- Process transactions and update customer records using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols and compliance standards during all interactions
- Document customer interactions accurately in our database
Qualifications
- Minimum 6 months customer service experience in a fast-paced environment
- Strong communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask effectively during peak evening hours
- High school diploma or equivalent required
- Flexibility to work evenings (4 PM - 10 PM) weekends
- Positive attitude and problem-solving mindset