Job Description
We are seeking dedicated individuals to join our team for urgent hiring in New Orleans, LA. This is an excellent opportunity for students or those seeking flexible evening shifts. You will play a crucial role in ensuring our clients receive top-tier support during our peak hours.
Why Join Us?
- Competitive hourly wage.
- Flexible scheduling (Evening shifts).
- Opportunity for growth within the company.
- Supportive work environment in downtown New Orleans.
Responsibilities
- Manage and respond to incoming customer inquiries via phone, email, and chat during evening hours.
- Maintain accurate and up-to-date customer records in the CRM database.
- Resolve product or service issues efficiently while maintaining a positive customer experience.
- Collaborate with the day-shift team to ensure seamless handover of tasks.
- Assist in processing orders and preparing shipping documentation.
- Perform basic data entry and generate weekly performance reports.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work evening shifts (e.g., 4:00 PM to 12:00 AM).
- Strong interpersonal and communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Must be reliable, punctual, and able to pass a background check.