Job Description
Join our dynamic team as an Evening Part-Time Customer Service Agent at CityScape Solutions! We're urgently hiring motivated individuals to deliver exceptional customer experiences during evening hours. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow within our award-winning organization. Perfect for students, parents, or professionals seeking supplemental income with a reputable company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex issues
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing training to enhance product knowledge
- Support weekend shifts during peak periods
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Flexible availability including evenings (5 PM - 11 PM) and weekends
- Proficiency with Microsoft Office and CRM tools
- Reliable transportation to our Charlotte office
- Positive attitude and teamwork mindset