Job Description
Are you looking for a rewarding part-time role that fits your evening schedule?
Apex Solutions is seeking a Night Shift Customer Service Representative to join our elite support team in New York City. We pride ourselves on delivering top-tier service to our clients, and we need a reliable, articulate individual to join us during our critical evening hours.
As a part of our remote-first team, you will play a pivotal role in maintaining our high standards of customer satisfaction while enjoying the flexibility of evening work.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat during evening shifts.
- Resolve technical inquiries and troubleshoot common software issues efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the day shift team to ensure seamless communication of ongoing issues.
- Handle escalations and complex complaints with patience and professionalism.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of customer service or technical support experience.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work flexible evening hours, including weekends and holidays.
- Proficiency in Microsoft Office Suite and CRM software.