Job Description
Are you looking for a rewarding opportunity with flexible evening hours in the heart of Indianapolis? IndyCare Connect is currently seeking a dedicated Evening Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and are looking for someone who thrives in a fast-paced environment.
As an Evening Representative, you will play a crucial role in maintaining our high standards of customer satisfaction. We offer a competitive hourly rate, a supportive team culture, and the flexibility you need to balance your work and personal life.
Responsibilities
- Provide top-tier customer support via phone, email, and live chat during evening shifts.
- Resolve customer inquiries, issues, and complaints with a focus on efficiency and empathy.
- Process transactions, returns, and exchanges accurately using our POS systems.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate effectively with the day shift team to ensure seamless workflow.
- Uphold company policies and procedures regarding data privacy and security.
- Identify opportunities to cross-sell products and improve customer retention.
Qualifications
- High school diploma or GED required; previous customer service experience is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) and occasional weekends.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Reliable transportation is required for evening commutes.
- Proven ability to solve problems calmly under pressure.
- Experience with CRM software is highly desirable.