Job Description
Are you looking for a rewarding career that fits your lifestyle? Milwaukee Support Hub is seeking a dedicated and empathetic Evening Customer Service Representative to join our growing team. In this role, you will be the face of our brand during our peak evening hours, ensuring our valued customers receive the highest level of support.
We pride ourselves on a positive work culture that values work-life balance. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening shifts.
- Resolve product inquiries and troubleshoot issues with patience and professionalism.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain a clean and organized workspace while adhering to company safety standards.
- Collaborate with the day shift team to ensure seamless service continuity.
- Document customer interactions and feedback within the CRM system.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Proficient in basic computer applications and data entry.
- Must be reliable, punctual, and possess a positive attitude.