Job Description
Are you looking for a rewarding career with a flexible schedule?
TechSolutions Charlotte is actively seeking a detail-oriented Evening Part-Time Customer Support Specialist to join our elite support team. In this role, you will be the first line of defense for our clients, ensuring technical issues are resolved efficiently and professionally. We pride ourselves on a culture of excellence and offer immediate opportunities for driven individuals.
As a key member of our team, you will bridge the gap between our technical infrastructure and our valued customers. This position is perfect for those who want to work in a dynamic tech environment while enjoying evening hours that fit your lifestyle.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve complex technical inquiries via phone, email, and chat with a high degree of accuracy.
- Client Communication: Maintain professional, empathetic, and clear communication with customers to ensure high satisfaction scores.
- Documentation: Accurately document all interactions, resolutions, and system changes in our CRM software (Zendesk/ServiceNow).
- Team Collaboration: Collaborate with senior engineers and product teams to escalate complex issues and suggest product improvements.
- Process Improvement: Identify workflow bottlenecks during evening shifts and propose actionable solutions to enhance team efficiency.
- Adherence to SLAs: Meet strict Service Level Agreements regarding response and resolution times.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree or Technical Certification preferred.
- Technical Aptitude: Basic understanding of operating systems (Windows/Mac), web browsers, and email clients.
- Experience: 1+ years of customer service or technical support experience is highly preferred.
- Availability: Must be available to work evenings (3:00 PM – 12:00 AM) on a consistent basis.
- Communication: Exceptional verbal and written communication skills with a strong command of the English language.
- Problem Solving: Proven ability to think critically and troubleshoot under pressure.