Job Description
Join our dynamic team as an Evening Customer Service Specialist at San Diego Solutions Group! We're urgently hiring motivated individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students, parents, or anyone seeking a rewarding evening schedule in sunny San Diego. Apply today and become part of our innovative service culture!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions in CRM system with accurate detail and timeliness
- Collaborate with day-shift team to ensure seamless customer handoffs
- Meet/exceed performance metrics for response time and resolution rates
- Identify upsell opportunities and cross-reference client needs
- Maintain strict confidentiality of customer data and transactions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- Reliable transportation and evening availability (5 PM - 10 PM)
- Positive attitude and customer-first mindset