Job Description
Join our dynamic team at Oakland Community Services as an Evening Customer Service Associate! We're urgently seeking passionate individuals to deliver exceptional service during our peak evening hours. This role is perfect for students, parents, or anyone seeking flexible evening work while making a meaningful impact in the Oakland community. Enjoy a supportive environment, competitive pay, and opportunities for growth.
Responsibilities
- Provide exceptional customer service to evening patrons via phone, email, and in-person interactions
- Manage front desk operations including scheduling, billing inquiries, and documentation
- Coordinate with evening staff to ensure seamless service delivery
- Handle confidential information with discretion and professionalism
- Maintain a clean, organized, and welcoming facility environment
- Process transactions using our POS system with 100% accuracy
- Assist with evening event setup and breakdown as needed
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Availability to work evenings (4 PM - 10 PM) weekends mandatory
- Proficient in Microsoft Office Suite and basic POS systems
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license preferred
- Spanish bilingual candidates strongly encouraged to apply