Job Description
Join Lumina Connect as an Evening Customer Service Specialist and become the voice of our innovative tech solutions! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours (4 PM - 12 PM CT). This role offers flexible scheduling, remote work options, and the opportunity to grow within a dynamic team.
At Lumina Connect, we believe in empowering our employees with competitive compensation, comprehensive training, and a supportive culture. You'll handle inquiries, troubleshoot issues, and build lasting relationships with our diverse client base while enjoying work-life balance through our part-time evening structure.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 12 PM CT)
- Resolve technical issues and product-related questions with empathy and efficiency
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify opportunities for process improvements and customer satisfaction enhancements
- Meet/exceed key performance metrics including CSAT and resolution times
Qualifications
- 1+ years of customer service experience in tech or retail environments
- Exceptional communication skills with clear, professional phone presence
- Ability to troubleshoot basic technical issues (software, connectivity)
- Strong problem-solving abilities and emotional intelligence
- Reliable home office setup with high-speed internet and quiet workspace
- Flexibility to work evenings including weekends as needed
- High school diploma or equivalent; college degree preferred