Job Description
Join Coastal Connect Solutions as an Evening Customer Service Specialist and become the voice of our brand during peak evening hours! We're seeking passionate individuals to deliver exceptional support to our growing client base in a vibrant, team-oriented environment. This flexible evening position offers competitive pay and opportunities for advancement while maintaining work-life balance. If you thrive in dynamic settings and excel at building customer relationships, we invite you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening shifts (3 PM - 11 PM)
- Resolve technical issues and process orders with precision and efficiency
- Document interactions and update customer databases accurately
- Collaborate with day-shift team for seamless service continuity
- Identify upsell opportunities to enhance customer experience
- Adhere to strict compliance protocols for sensitive data handling
- Participate in ongoing training to refine product knowledge
Qualifications
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Evening/weekend availability required
- High school diploma or equivalent (college preferred)
- Basic technical troubleshooting knowledge