Job Description
Join Our Elite Evening Team in Minneapolis
Are you looking for a rewarding part-time role that fits perfectly around your schedule? MN Prime Solutions is seeking dedicated Customer Experience Specialists for our evening shifts in the heart of Minneapolis. We pride ourselves on a modern, inclusive culture where every team member contributes to our success.
As an Evening Specialist, you will be the face of our brand during the crucial evening hours, ensuring our clients receive top-tier service. This is an excellent opportunity for students or professionals seeking a flexible second shift without sacrificing career growth.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat with a high degree of professionalism.
- Assist customers in navigating our products and services to ensure optimal satisfaction.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED required; some college is a plus.
- Previous customer service experience preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Reliable transportation is required for the evening shift schedule.
- Ability to work flexible hours, including evenings and weekends.
- Proficient in basic computer applications and typing.