Job Description
Join our dynamic team at Wichita Support Hub as an Evening Part-Time Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This role is perfect for students, parents, or anyone seeking flexible evening work in Wichita. Enjoy competitive pay, a supportive environment, and opportunities for growth. Start immediately and make a difference in our community!
Responsibilities
- Handle high-volume inbound customer calls and digital inquiries with empathy and efficiency
- Resolve billing, technical, and product issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with day-team specialists for complex issue escalation
- Maintain 95% customer satisfaction score through quality service
- Adhere to strict data security protocols during all interactions
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 1 year customer service experience preferred
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and basic troubleshooting
- Ability to work independently in a fast-paced environment
- Reliable transportation for evening shifts (4 PM - 10 PM)
- Must pass background check and drug screening
- Available to work 20-25 hours weekly (Monday-Friday evenings)