Job Description
Join our dynamic team at Sunshine Solutions Inc. as an Evening Part-Time Customer Service Specialist! We're urgently seeking energetic professionals to deliver exceptional support during our peak evening hours (4 PM - 11 PM). This role is perfect for students, parents, or anyone seeking flexible evening work in Miami's vibrant downtown district. Enjoy competitive pay, free parking, and a collaborative team environment while helping clients resolve inquiries and ensure satisfaction.
Why You'll Love This Role:
• Flexible evening schedule (20-25 hours/week)
• Comprehensive training provided
• Opportunity for growth into full-time positions
• Modern, downtown Miami workspace with skyline views
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening hours
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM system while maintaining quality standards
- Collaborate with day team to ensure seamless customer experience
- Identify opportunities to improve service delivery and client satisfaction
- Adhere to strict confidentiality and data security protocols
- Meet/exceed performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize under pressure
- Reliable transportation for evening shifts (public transit accessible)
- Positive attitude and problem-solving mindset
- Availability to work all scheduled evening shifts (including weekends)