Job Description
Join our dynamic team at Coastal Connect Solutions as an Evening Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This immediate opening offers flexible scheduling, competitive pay, and the opportunity to grow with a leader in telecommunications services. Enjoy a modern, collaborative work environment in the heart of Virginia Beach with free parking and employee discounts.
Responsibilities
- Handle incoming customer inquiries via phone, chat, and email with professionalism and empathy
- Resolve technical issues for internet, cable, and mobile services
- Process payments and update customer accounts accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for call quality and resolution rates
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient with Windows OS and basic troubleshooting
- Flexible availability for evening shifts (including weekends)
- Positive attitude and commitment to customer satisfaction
- Valid driver's license for occasional equipment transport