Job Description
Join our dynamic team as an Evening Customer Service Specialist and deliver exceptional support during our peak hours! We're seeking energetic professionals to handle inquiries, resolve issues, and ensure customer satisfaction. This role offers flexible evening hours and immediate start for candidates ready to make an impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless customer transitions
- Meet key performance metrics for response time and resolution
- Identify trends for process improvement
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Flexible schedule availability including weekends
- Positive attitude and customer-first mindset