Job Description
Are you looking for a rewarding evening part-time opportunity in the vibrant city of New Orleans? Crescent City Support Solutions is seeking dedicated professionals to join our dynamic team. We pride ourselves on providing exceptional service to our clients while offering a work-life balance that fits your schedule.
As a member of our team, you will play a crucial role in ensuring our operations run smoothly during peak hours. Enjoy the flexibility of evening shifts while building a career in a supportive environment that values your contributions.
As a member of our team, you will play a crucial role in ensuring our operations run smoothly during peak hours. Enjoy the flexibility of evening shifts while building a career in a supportive environment that values your contributions.
Responsibilities
- Manage incoming customer inquiries via phone and email during evening hours.
- Resolve customer issues and complaints with a focus on high-quality service and rapid resolution.
- Update and maintain customer records in our CRM database with 100% accuracy.
- Collaborate with the day shift team to ensure seamless handovers and continuity of service.
- Assist in processing orders, returns, and refunds efficiently.
- Provide product and service information to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively during evening shifts.
- Must be available to work evenings, including weekends and holidays.