Job Description
Are you seeking a flexible schedule and the chance to start immediately? Golden State Support Solutions is currently recruiting dedicated Evening Customer Service Associates to join our team in Sacramento, CA.
We are looking for motivated individuals who thrive in a dynamic environment and are committed to delivering exceptional service to our clients. If you have a positive attitude and strong communication skills, we want to hear from you.
Why Apply?
- Immediate Start: Onboarding begins this week for the right candidate.
- Flexible Hours: Reliable evening shifts (3:00 PM - 11:00 PM).
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Opportunities for advancement within the company.
Join a team that values your time and talent. Apply today to secure your position!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening peak hours.
- Resolve customer complaints and issues with empathy and professionalism to ensure satisfaction.
- Process orders, returns, and exchanges accurately using our CRM systems.
- Maintain detailed records of all customer interactions and transactions.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory (comprehensive training provided).
- Must be available to work evening shifts (e.g., 3:00 PM - 11:00 PM).
- Strong computer literacy and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and solve problems effectively.