Job Description
Are you a night owl seeking a stable and rewarding career in Denver, CO? We are looking for a dedicated Evening Customer Support Specialist to join our growing team. In this role, you will be the bridge between our clients and our services, ensuring a seamless experience during the evening hours.
Our company culture is built on transparency, hard work, and mutual respect. We offer a competitive pay structure, flexible scheduling, and a comprehensive benefits package for eligible employees. If you are looking for evening part time jobs near you that offer professional growth, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($18.00 - $25.00).
- No nights and weekends off—work when the city sleeps!
- Modern office environment in downtown Denver.
- Opportunity for full-time conversion based on performance.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts (4:00 PM – 12:00 AM).
- Resolve complex customer issues and escalate tickets to senior management when necessary.
- Update customer accounts and maintain accurate records in our CRM system.
- Provide detailed product and service information to ensure customer satisfaction.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Identify and document recurring customer issues to help improve our products.
Qualifications
- High school diploma or GED required; Associate degree or equivalent experience preferred.
- Previous customer service or technical support experience is a plus.
- Excellent verbal and written communication skills.
- Ability to troubleshoot basic technical problems.
- Must be available to work evening shifts (4:00 PM – 12:00 AM), Monday through Friday.
- Proficiency with Microsoft Office Suite and CRM software.