Job Description
Are you looking for a stable and rewarding career with flexible hours? Apex Digital Solutions is currently seeking a dedicated Evening Part-Time Customer Support Specialist to join our dynamic team in Oklahoma City. We are a rapidly growing company committed to excellence, and we need reliable individuals to help us provide top-tier service to our clients during the evening shift.
Why You’ll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Enjoy the freedom of evening shifts (4:00 PM – 12:00 AM), perfect for work-life balance.
- Professional Growth: Clear pathways for advancement within a supportive corporate culture.
- Modern Environment: Work in a state-of-the-art office in the heart of Oklahoma City.
We are looking for a problem-solver who thrives in a fast-paced environment and can communicate effectively with diverse clientele.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Troubleshoot product issues and provide detailed, step-by-step solutions to resolve customer concerns.
- Maintain accurate records of all customer interactions and transactions in our CRM system.
- Collaborate with the morning support team to ensure seamless handovers and continuity of service.
- Identify trends in customer feedback and suggest improvements to enhance the overall user experience.
- Adhere to all company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED is required; an associate’s degree is a plus.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively during evening hours.
- Reliable transportation (if required to attend in-person team meetings).