Job Description
Are you looking for a rewarding career with flexible evening hours in the heart of Tennessee?
We are currently seeking a dedicated Night Shift Customer Service Representative to join our growing team in Nashville. If you thrive in a dynamic environment and want to work part-time without sacrificing your weekends, this is the opportunity for you.
Why Join Us?
- Competitive hourly pay starting at $15.00.
- Flexible evening schedules (3:00 PM – 12:00 AM).
- Opportunities for advancement into full-time management roles.
- Modern work environment with a supportive team culture.
We are looking for individuals who are detail-oriented, empathetic, and ready to deliver exceptional support to our clients during the evening shift.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Utilize CRM software to document interactions and update customer accounts.
- Collaborate with day-shift teams to ensure seamless workflow continuity.
- Process transactions and handle returns or exchanges accurately.
- Adhere to company policies and procedures regarding data privacy and security.
- Assist in maintaining a clean and organized workspace.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or retail is preferred.
- Must be available to work evenings, weekends, and holidays.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and office software.
- Ability to work independently with minimal supervision.
- Must be reliable, punctual, and professional in appearance.