Job Description
Are you looking for a rewarding evening part-time job in Baltimore, MD? Baltimore Support Hub is currently seeking dedicated Night Shift Customer Service Representatives to join our growing team. This is an excellent entry-level opportunity for individuals seeking flexible hours and a supportive work environment.
As a Night Shift Associate, you will play a crucial role in maintaining our high standards of customer satisfaction during the evening hours. We pride ourselves on our modern work culture and offer the chance to build a solid career foundation.
Responsibilities
- Answer and screen incoming calls and emails with a friendly, professional tone.
- Assist customers with product inquiries, order status, and account information.
- Resolve customer complaints and issues efficiently to ensure high retention rates.
- Process customer transactions, returns, and exchanges accurately.
- Maintain and update customer databases with relevant details.
- Collaborate with day-shift staff to ensure seamless operational continuity.
- Adhere to all company policies, safety guidelines, and performance metrics.
Qualifications
- High school diploma or GED is required.
- No prior experience necessary; we provide comprehensive training.
- Strong verbal communication skills and a patient, empathetic demeanor.
- Basic computer literacy and typing proficiency (35+ WPM).
- Must be reliable and punctual for evening shifts.
- Ability to work independently and stay focused during night hours.
- Must be legally authorized to work in the United States.