Job Description
Apex Support Solutions is currently seeking a dedicated Night Shift Customer Service Associate to join our thriving team in Washington, DC. We are looking for reliable individuals who excel in a fast-paced environment and are ready to deliver exceptional support during the evening hours.
This is an excellent opportunity for those seeking evening part-time jobs in Washington DC with a competitive hourly rate and a supportive workplace culture. If you are a problem-solver who thrives on helping others, we want to hear from you.
What You Will Do:
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex issues and provide accurate information regarding our products and services.
- Document all interactions and maintain accurate records in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
Qualifications:
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work a flexible evening schedule, including nights and weekends.
- Proficiency with computers and basic software applications.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex issues and provide accurate information regarding our products and services.
- Document all interactions and maintain accurate records in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work a flexible evening schedule, including nights and weekends.
- Proficiency with computers and basic software applications.