Job Description
Are you a night owl looking for a rewarding career? Urban Solutions Seattle is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
Our night shift team plays a crucial role in ensuring our clients receive seamless support 24/7. We offer a comprehensive benefits package, including health insurance, paid time off, and a culture that respects your work-life balance.
Responsibilities
- Manage high-volume customer inquiries via chat, email, and phone during evening hours (6:00 PM - 2:00 AM).
- Resolve complex technical issues and provide accurate product support.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify trends in customer feedback to suggest process improvements.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- 1+ year of customer service experience preferred.
- Strong written and verbal communication skills.
- Ability to work flexible night shifts and weekends.
- Reliable internet connection and proficiency with computer software.