Job Description
We are seeking a reliable and professional Full-Time Evening Shift Customer Service Representative to join our team in the heart of Baltimore, MD. In this pivotal role, you will be the bridge between our company and our clients, handling inquiries and resolving issues during our peak evening hours.
Why You'll Love This Role:
- Competitive Compensation: Earn between $22.00 and $28.00 per hour with performance bonuses.
- Stability: Full-time hours with comprehensive benefits including health, dental, and vision insurance.
- Modern Office: Located in the Inner Harbor, our office provides a professional yet dynamic environment.
- Career Growth: We invest in our employees with ongoing training and clear promotion pathways.
If you are a problem-solver who thrives in a fast-paced setting and enjoys helping others, we want to meet you.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails during evening shifts (4:00 PM - 12:00 AM).
- Provide exceptional support to clients by answering questions, resolving complaints, and processing requests.
- Accurately log all customer interactions and transactions into our CRM system.
- Collaborate with the day shift team to ensure continuity of service and share feedback.
- Identify trends in customer inquiries and suggest process improvements to management.
- Maintain a deep knowledge of company products, policies, and procedures.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Minimum of 2 years of experience in customer service, call center operations, or retail.
- Must be available to work evening shifts, including weekends and holidays.
- Proficient in Microsoft Office Suite and computer navigation.
- Strong verbal communication skills, patience, and a customer-first mindset.