Job Description
Are you seeking a dynamic career opportunity in Colorado Springs that offers flexibility and growth? Apex Digital Solutions is currently hiring dedicated Full-Time Customer Support Representatives to join our thriving team. We specialize in providing top-tier service to clients across the nation and are looking for individuals who thrive in a fast-paced environment.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive the assistance they need during our peak evening hours. We pride ourselves on a culture of inclusivity, innovation, and work-life balance. If you are ready to advance your career in a supportive setting, we want to hear from you.
Responsibilities
- Provide exceptional technical and general support to customers via phone and email during evening shifts.
- Diagnose and resolve complex customer issues with empathy and efficiency.
- Maintain accurate, up-to-date records of all customer interactions and account resolutions in our CRM system.
- Collaborate with the engineering and product teams to escalate critical feedback.
- Adhere to all company policies and quality assurance standards.
- Identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or GED required; Associate degree in a related field is a plus.
- Minimum of 2 years of experience in customer service or technical support.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Ability to work independently and manage time effectively during evening hours.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Reliable internet connection and a quiet workspace are essential.