Job Description
Join our award-winning team at Innovate Solutions Group, where work-life balance meets professional growth! We're seeking a passionate Part-Time Customer Specialist to deliver exceptional experiences while enjoying a flexible schedule tailored to your lifestyle. Our Jacksonville hub fosters a collaborative environment where your contributions directly impact our mission to redefine customer engagement.
This role offers the perfect blend of structure and autonomy, with competitive compensation and opportunities for advancement. Whether you're a student, parent, or career-changer, our flexible hours accommodate your needs while challenging you to excel in a dynamic setting.
Responsibilities
- Handle inbound/outbound customer communications across multiple channels (phone, email, chat)
- Resolve inquiries with empathy and efficiency while maintaining brand voice
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to SLA targets and quality assurance standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to thrive in autonomous and team-based settings
- Flexibility to work evenings/weekends based on business needs
- Proven problem-solving with conflict resolution abilities