Job Description
Join our award-winning healthcare team as a Flexible Part-Time Customer Specialist! NexCare Health Solutions offers dynamic professionals the perfect work-life balance with customizable schedules (20-30 hrs/week) while making meaningful impacts in patient care coordination. Enjoy hybrid work options, competitive benefits, and growth opportunities in one of Nashville's fastest-growing sectors. Ideal for students, parents, or career-changers seeking flexibility without compromising professional development.
Responsibilities
- Deliver exceptional patient support via phone, email, and virtual platforms
- Coordinate care pathways between patients, providers, and insurance partners
- Maintain accurate electronic health records with 99% compliance
- Resolve billing inquiries and insurance verification challenges
- Collaborate with cross-functional teams to optimize patient journeys
- Participate in quarterly process improvement initiatives
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service or healthcare coordination experience
- Proficient with EHR systems (Epic/Cerner a plus)
- Exceptional communication and problem-solving abilities
- Availability for flexible shifts including evenings/weekends
- HIPAA compliance certification or willingness to obtain