Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at TechFlow Solutions! We're seeking motivated individuals with exceptional communication skills to deliver outstanding support to our tech-savvy clients. Enjoy a flexible schedule (15-25 hours/week) while working in our modern San Jose office. This is an excellent opportunity for students, career changers, or those seeking work-life balance.
We offer competitive compensation, paid training, and a collaborative environment focused on growth. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues when needed
- Meet performance metrics including response time and customer satisfaction scores
- Contribute to process improvements and share customer feedback with leadership
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage time effectively
- Flexible availability including evenings and weekends