Job Description
Join NexCore Solutions as a Customer Specialist and embrace work-life balance with our flexible evening schedule! We're seeking dedicated professionals to support our clients during evening hours while enjoying competitive pay and a supportive team environment. This role is perfect for students, parents, or anyone seeking flexible part-time work in Ohio. Experience the satisfaction of making a difference while maintaining control over your schedule.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat during evening hours (4 PM - 11 PM)
- Resolve client inquiries and technical issues with empathy and efficiency
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with day-time teams to ensure seamless service continuity
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives for evening operations
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or support experience preferred
- Strong written and verbal communication skills
- Proficient with CRM software and Microsoft Office Suite
- Reliable evening availability (minimum 20 hours/week)
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving mindset with attention to detail