Job Description
Join our dynamic team as a Flexible Evening Customer Service Specialist and enjoy the perfect work-life balance! We're seeking motivated individuals to provide exceptional support during evening hours in our Boston headquarters. This role offers competitive pay, comprehensive training, and the opportunity to grow within our rapidly expanding organization. Enjoy flexible scheduling options that adapt to your lifestyle while making a meaningful impact on our clients' experience.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening shifts
- Resolve client inquiries with empathy and efficiency while maintaining service standards
- Document interactions accurately in our CRM system for seamless handoffs
- Collaborate with daytime teams to ensure consistent service quality
- Identify opportunities for process improvements and share actionable insights
- Adhere to company protocols while maintaining a positive brand voice
- Complete ongoing training modules to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in fast-paced environments
- Exceptional verbal and written communication skills
- Proficiency with CRM platforms and MS Office Suite
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Boston office
- Availability for 20-30 hours weekly with flexible evening scheduling