Job Description
Join Austin's fastest-growing tech company as a Flexible Evening Customer Service Specialist! We're hiring passionate individuals to deliver exceptional support during evening hours while maintaining a healthy work-life balance. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your contributions matter. Perfect for students, parents, or professionals seeking evening flexibility without compromising career growth.
Why Choose Austin Tech Solutions?
- Competitive hourly wages with performance-based incentives
- Full benefits eligibility for part-time employees (401K, health insurance)Clear advancement pathways to full-time roles
- Modern downtown Austin workspace with free parking
- Supportive culture focused on work-life integration
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts (5 PM - 1 PM)
- Resolve technical issues and product questions using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed customer satisfaction metrics (CSAT scores)
- Participate in ongoing training to master product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced evening environment
- Strong problem-solving and de-escalation abilities
- Availability for 20-30 hours/week across weekday evenings
- Must pass background check and drug screening