Job Description
Join our dynamic team at Horizon Connect Solutions and enjoy the flexibility of evening shifts while making a meaningful impact! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This role offers competitive pay, comprehensive training, and a supportive work environment designed to help you thrive. Whether you're a student, parent, or professional seeking work-life balance, our flexible scheduling options accommodate your lifestyle while building valuable skills in customer relations and problem-solving.
Responsibilities
- Deliver exceptional customer service via phone, chat, and email during evening hours (4 PM - 12 AM)
- Resolve customer inquiries efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and adhere to company protocols
- Collaborate with cross-functional teams to address complex customer needs
- Identify opportunities for process improvements and contribute to team goals
- Maintain thorough product knowledge to provide accurate information
- Support seasonal peak periods with adaptable scheduling flexibility
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service or call center experience preferred
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Comfortable working independently and as part of a remote team
- Reliable transportation to our Houston hub for monthly in-person training
- Ability to thrive in flexible evening schedules with weekend availability
- Basic proficiency with CRM software and Microsoft Office Suite