Job Description
Join our dynamic team at FlexWorks Solutions, where flexibility fuels innovation! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences while enjoying a customizable schedule. This full-time role offers hybrid work options and adaptable hours to support your work-life balance. Our Minneapolis-based company rewards dedication with competitive pay, comprehensive benefits, and career growth opportunities. If you thrive in autonomous environments and excel at problem-solving, this is your perfect fit!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records in CRM systems while ensuring data accuracy
- Collaborate with cross-functional teams to address complex customer needs
- Identify process improvement opportunities and implement solutions
- Train new team members on customer service protocols and tools
- Meet key performance metrics including response time and satisfaction scores
- Adapt schedule to peak business hours while maintaining work-life balance
Qualifications
- 2+ years of customer service experience in remote/hybrid environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional communication skills with active listening abilities
- Self-motivated with strong time management in flexible settings
- Ability to work independently with minimal supervision
- Associate degree or equivalent combination of education/experience
- Available for evenings/weekends as needed for customer coverage