Job Description
Join Louisville Tech Solutions as a Remote Customer Support Specialist and enjoy the perfect work-life balance with evening and weekend shifts! We're seeking tech-savvy individuals to deliver exceptional support from the comfort of your home. This role offers flexible hours (5 PM - 11 PM weekdays and weekends), competitive compensation, and opportunities for growth. If you're passionate about helping customers and thrive in remote environments, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening/weekend shifts
- Document cases accurately in CRM systems with detailed notes
- Collaborate with on-site teams for complex technical escalations
- Maintain high customer satisfaction scores (CSAT >95%)
- Adhere to security protocols for sensitive customer data
- Participate in bi-weekly virtual team meetings for training updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in remote or hybrid roles
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to troubleshoot basic technical issues independently
- Flexibility to work alternating weekends