Job Description
Are you a night owl looking for a rewarding career in Baltimore, MD? RemoteFirst Solutions is seeking dedicated professionals to join our dynamic support team on evening and weekend shifts.
We offer a flexible schedule that works around your life, competitive pay, and a collaborative environment. If you thrive in a fast-paced setting and love helping people, we want to hear from you!
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening and weekend hours.
- Resolve complex customer inquiries and escalate issues when necessary.
- Update customer records accurately in our CRM database.
- Collaborate with cross-functional teams to improve service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service experience is a plus but not required.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite and basic computer navigation.