Job Description
Are you seeking a flexible work-life balance in Omaha, NE? Omaha Tech Solutions is looking for a dedicated Part-Time Customer Support Specialist to join our remote team. If you thrive in a dynamic environment and enjoy solving problems while enjoying a flexible schedule, we want to hear from you.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service. We pride ourselves on our modern work culture and commitment to employee well-being. This is an excellent opportunity to gain experience in the tech industry without the commitment of a full-time schedule.
Why Join Us?
- Flexible Schedule: Set your own hours to fit your lifestyle.
- Remote Work: Work from the comfort of your home.
- Modern Tech Stack: Use the latest tools to resolve tickets efficiently.
- Growth Opportunities: Potential for full-time conversion based on performance.
Responsibilities
- Resolve Customer Inquiries: Assist clients via email, live chat, and phone with product questions and technical issues.
- Troubleshooting: Diagnose and resolve common software or service-related problems using standard procedures.
- Documentation: Maintain accurate and up-to-date customer records in our CRM system.
- Feedback Collection: Gather customer feedback and report trends to the product team to help improve our services.
- Team Collaboration: Work closely with the senior support team to ensure consistent service quality.
- Training: Participate in weekly training sessions to stay updated on product changes and support protocols.
Qualifications
- Experience: Previous customer service experience is preferred but not required; fresh graduates are welcome to apply.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Skills: Proficiency in Microsoft Office Suite and comfortable navigating web-based platforms.
- Reliability: Must have a stable high-speed internet connection and a quiet workspace.
- Availability: Must be able to commit to 15-20 hours per week during business hours (or flexible hours as agreed).
- Problem Solving: Ability to think critically and find solutions quickly.